Refund and Replacement
We are so confidence in our products and service hence we do offer 7 days refund period from the date of transaction, so for any reason you are not satisfied with the product, we will issue Full refund for it. Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return your Order for a full refund of paid price.
We mean what we promise! All you need to do is give us a call on 9999141922 (24X7) or drop an email at email@example.com within a period of 30 days, from the date of order. However, you must understand that we can't bear a loss either; so return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition.
- Please note that "rkjshop.com's 30 Day Returns Policy" does not apply to Inner wear, Lingerie, Fragrances, Beauty products, Jewellery, Swimsuits, Socks.
- Refund/ replacement for goods/ merchandise is subject to inspection and checking by RKJ Shop team.
- Damages due to neglect, improper usage or application will not be covered under our Returns Policy.
- Some special rules for promotional offers may override "rkjshop.com’s 30 Day Returns Policy."
- Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
- In case of multiple items in an order. Any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it. However, if your purchase was made in the period of a special promotional offer, contests or any special scheme then special rules might apply for returns.
- Refund amount will be credited in your account, If the payment was made by Credit Card or Net-Banking.
- If the payment made was by Cash on Delivery, we can either issue Coupons or Transfer into your bank account
- If Coupons were used to make a purchase, refund will only be issued as further coupons. This can be utilized on a future purchase on the website.
Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, No Worries!!, you can buy any product in exchange to your previous order.
- We mean what we say! All you need to do is give us a call on 9999141922 (24X7) or drop an email at care@ rkjshop.com within a period of 30 days, from the date of order.
- Exchanged product is dispatched as soon as the returned item/s has passed product inspection. Generally delivery of exchange order is expected within 5-7 days post pickup of returned item/s. In case of any unexpected delay, we will keep you informed by email and SMS.
- Your exchange order value should be equal to or more than the return item/s value.
- If you wish to cancel your order, Please get in touch with Customer Care as soon as possible with your order number. As long as your order has not been dispatched we can cancel it and refund your amount.
- If your order has been dispatched but yet to be delivered, please do not accept delivery and contact Customer Care to inform them of the same. In case of Prepaid orders Refunds will be processed as per our Return policies